Shipping policy

Important Shipping & Processing Information

  • Order Cut-Off Time: Orders placed by 4:00 PM (EST) on business days will enter handling the same day.
  • Handling Time: Once received, most orders require 1–2 business days (Monday through Friday) to handle. High order volumes or special circumstances may lead to extended handling times.
  • Transit Time: After dispatch, shipping usually takes 3–7 business days (Monday through Friday), though this may vary depending on location, courier operations, or other external factors.
  • Total Delivery Time: Estimated total delivery time is 4-9 business days (Monday through Friday).
  • Nationwide Free Shipping: We have free shipping within the United States on all orders, with no restrictions on order size or value.

We are very sorry, but at the moment we can only deliver to the United States.

Order Confirmation & Tracking

Once your order is placed, you'll receive a confirmation email indicating that handling has begun. After your order has shipped, a separate email will be sent with tracking information so you can monitor the shipment.

You can track your order through the Track Your Order page on our website.

Delivery Expectations

Although most packages arrive on time, external factors like weather, holidays, or logistics disruptions may occasionally cause delays. If your order is delayed, please allow up to 3 additional business days before reaching out. Should the order not arrive after this window, contact us at support@glowingnomad.com for support.

Order Cancellations

If you need to cancel your order, please email us at support@glowingnomad.com as soon as possible. Orders can only be cancelled before handling or transit begins. Once an order has entered handling time or has been shipped, cancellations cannot be made. You may request a return after delivery following our return policy.

Reporting Damaged or Incorrect Items

We take great care in packaging your order, but should any item arrive damaged or incorrect, please notify us by emailing support@glowingnomad.com. Include clear photos of the product and packaging that show the issue. We will promptly evaluate your case and arrange a suitable solution.

If you have any questions or concerns, we'll be more than happy to assist!

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (EST)

Email: support@glowingnomad.com
Phone Number: +13072635796

Customer support will respond within one business day.

Business Information
Glowing Nomad is operated by Nomadex Ecom LLC, a company registered in the United States.

DUNS Number: 138591382

Address:
1021 E Lincolnway Suite 7998, Cheyenne, WY 82001